I worked with Karen and she was extremely knowledgeable about their products and both helpful and patient with me. Never pushed or rushed me to order, only urged me to make sure that I would be happy with my selection because carpeting is an expensive purchase. Very happy overall.
Great experience from cradle to grave! We visited the store and was immediately greeted by Karen who was already working with another customer. She pointed us in the direction for the floor style we were looking for and assisted the other customer. As soon as she was done she came over and answered many of our questions and was so professional. She allowed us to take samples home. When we returned she had quite a bit of customers in the showroom. She handled the situation very well and did not become stressed or frazzled. She informed us that she will call us when the order has been placed, in which she did. She informed us of the delivery time-frame, it was spot on with what she said. We received a call setting up a delivery date and was told that they would call that morning with a 2 hour window. We received the call as told and the delivery came within that time-frame. The delivery guys were beyond accommodating and so friendly. Overall, it was an amazing experience to deal with the company. It is highly unlikely that you receive good customer service these days but they came through! We didn't have to make numerous calls, get upset, or stress about the process. We haven't installed the floors yet but I am hopeful that they will be as beautiful as the sample that we took home!!!
Karen was most helpful in our carpet purchase. It took us a while to decide on a color and style,, and she was very patient in letting us make decisions. Best experence in carpet buying ever.
Gary was friendly and accommodating. I was in a hurry to install carpet between closing and moving in to my new house, and he made it work, even coming to measure during his off hours. The installers were quick, efficient, and friendly. One forgot a mask, but accepted an extra I had and kindly wore it at my request, which I appreciated. The carpet looks and feels good.
We bought both carpeting and vinyl flooring from the Transit Rd store and we couldn't be more pleased! Kathy was great to work with! She is extremely knowledgeable and patient and helped us pick out the carpet and flooring that would work best for us. Installation was flawless. We would highly recommend!
I read reviews about bad service, that couldn't be further from the truth. I came in on a Saturday afternoon and Karen was all by herself with five people waiting and she kept them very calm and patient and she was very professional. My customer service rep has been Gary for all three carpet purchases. He has a good feel for what his customer is looking for and does not sway them into spending more money than they have to. He has always been patient and even if there's somebody else in the store he makes sure that you are satisfied before you walk out the door before he waits on the next customer. With the issues of covid, Gary was honest and upfront with me about the delivery of the carpet and not to expect delivery in a week. I have been to many flooring places and I will never shop anywhere else. Gary is quite an asset